KMT System SERVICE ADVISORY: COVID-19

by Tommy Smith | Mar 19, 2020 | Uncategorized

 To Our Valued Customers, 

During this time of concern surrounding coronavirus (COVID-19), KMT Systems would like to reassure our customers, employees, and communities that their safety and security remain our top priority, just as they have always been. 

We understand that our residential and commercial customers’ need for safety and security does not stop in times such as this, and we assure you that neither will our commitment. KMT Systems’ installation, service, troubleshooting, and customer service teams are ready to respond to any customer needs that may arise. 

Although our promise of excellence and dependability will not waiver during this concerning time, we have implemented safety measures to avoid disruptions to our business operations and are taking all possible precautions to ensure that each department is equipped to continue protecting our customers and their families around the clock. 

We have taken additional steps to communicate with and prepare our employees to ensure we keep each other and our customers safe. Steps we have taken include: 

• Informing employees of the importance of cleanliness and sanitation during this time to prevent the contraction or spreading of illnesses. We are also doing our very best to keep the entire company up-to-date with the latest information concerning the severity of COVID-19. 

• Providing additional supplies needed to minimize risks, including hand sanitizer and disinfectant. We have asked every employee to participate in the disinfection and sanitization of their areas to minimize the transmission of germs. 

• We have asked that employees be forthcoming with any information about any possible direct or indirect contact with COVID-19 and have encouraged them to stay home if they are not well or feel that they are at-risk. 

24/7 Monitoring & Customer Care 

We are happy to report that there have been no interruptions in the monitoring or dispatch services we provide to our customers. 

We have asked all employees who may be unwell or may have had possible contact with the virus to stay at home. Additional sanitary and disinfectant supplies have been provided for our employees and they are encouraged to use them as often as necessary. We are also utilizing online tools to continue meetings, conferences, and training. 

Sales, Service, Installation Teams 

Our Sales, Service, and Installation teams have been instructed to proceed in the safest manner concerning the COVID-19 virus. We have provided each employee and vehicle with cleaning materials, sanitizer, and disinfectant for use before and after each stop. 

We also ask that our customers who may be concerned about their health, have traveled outside of the US, are feeling unwell, or may have been exposed to COVID-19 to please call and reschedule their appointment. 

As more information is released, KMT Systems will continue to closely monitor and assess the safety of our customers and employees. We appreciate the continued support and promise to do our very best to ensure the confidence and comfort of our customers while keeping safety our top priority. Those around the world that are or have been affected by this virus are in our thoughts. 

KMT New Resideo’s Home Services

by Tommy Smith | Feb 21, 2020 | Uncategorized

New whole-home services

A new portfolio of connected, whole-home monitoring solutions will be accessible through the Home app. Resideo’s new subscription services extend professional monitoring to other critical networks of the home, helping pros and homeowners use data already being produced to make the home work better and more efficiently.

“We’re giving the entire home a pulse to help both homeowners and the trade professionals save time and resources,” said Niccolo de Masi, chief innovation officer and president of Products & Solutions, Resideo. “For most people, their home is their largest financial investment – where they live with their loved ones and keep their most precious possessions. We are proud to bring this much-needed enhanced protection to the home.”

Whole-home services include:

• Smart water management;
• Energy services;
• Indoor air quality services;
• Critical appliance monitoring services; and
• Security services.

New tools and services for professionals

A new digital experience can help Resideo’s network of 110,000 trade professionals — and their 1 million technicians — build business for the future, simplify operations and strengthen relationships with homeowners.

The Resideo Pro Portal offers a single destination for product information and support, and access to services and tools to promote and drive leads.

A new training and loyalty program, Resideo Pro PERKS, will launch in January 2020, enabling pros and distributors access to a tiered system of benefits: strategic partnerships with other Resideo pros, new marketing tools and new video courses.

Next-generation comfort platform

Resideo plans to develop its next-generation smart thermostat in partnership with professional contractors that will fully integrate with the Home app. In the plans are the launching of alpha and beta test programs with professionals in 2020.

“We have an enormous advantage to deliver whole-home monitoring because of our presence in 150 million homes and decades of experience,” Nefkens said. “Our professional network of suppliers, dealers, contractors and installers ensures the job is done right, that dedicated support is always within reach, and will lay the groundwork to bring the next era of the connected home to life.”